BOOKORD- TERMS AND CONDITIONS

1. Introduction

Welcome to Bookord.

These Terms and Conditions (“Terms”) govern your access to and use of the Bookord website, mobile application and related services (collectively, the “Services”). By accessing or using the Services, creating an account, booking an appointment, purchasing a product, using the AI Receptionist, or otherwise interacting with the Services, you agree to be bound by these Terms.

Bookord is a technology platform that enables Users to discover and connect with independent businesses and service providers (“Partners”), book appointments, purchase products and access related features. Unless expressly stated otherwise, Bookord is not the provider, seller or manufacturer of the products or services offered by Partners.

Your use of the Services is also subject to our Privacy Notice, which explains how we collect, use, disclose and protect your Personal Information. We encourage you to read the Privacy Notice carefully before using the Services.

If you do not agree with these Terms, you must not access or use the Services.

2. Definitions

In these Terms, unless the context otherwise requires:

“Account” means the account created by a User to access or use certain features of the Services .

“AI Receptionist” means the AI-powered feature provided through the Services to assist Users and Partners with call handling, appointment scheduling, enquiries and related communications.

“Applicable Law” means all applicable laws, rules, regulations, governmental notifications, directions and judicial or regulatory requirements relating to privacy, data protection, information technology and cybersecurity, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules framed thereunder, as amended from time to time.

“Bookord”, “we”, “our” or “us” means Bookord and its affiliates, subsidiaries and authorised representatives, as applicable.

“Booking” means an appointment or reservation made by a User with a Partner through the Services.

“Content” means all text, graphics, images, videos, audio, software, trademarks, logos, designs and other material made available through the Services, excluding User Content.

“Order” means a request placed by a User to purchase products offered by a Partner through the Services.

“Partner” means an independent business, professional, merchant or service provider that offers products or services through the Services.

“Personal Information” means any information relating to an identified or identifiable individual, as defined under Applicable Law.

“Privacy Notice” means Bookord’s Privacy Notice, as amended from time to time.

“Services” means the Bookord website, mobile application and all related features, products, technologies and services made available by Bookord.

“Terms” means these Terms and Conditions, as amended from time to time.

“User”, “you” or “your” means any individual or entity that accesses or uses the Services.

“User Content” means any information, reviews, ratings, comments, images, documents or other content submitted, uploaded, posted or otherwise made available by a User through the Services.

3. Acceptance of the Terms

By accessing or using the Services, creating an Account, booking an appointment, purchasing products, using the AI Receptionist, or otherwise interacting with the Services, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Notice.

If you are using the Services on behalf of a company, organisation or other legal entity, you represent that you are authorised to accept these Terms on its behalf. In such cases, references to “you” and “your” include that entity.

You may not use the Services if:

• you do not agree to these Terms;
• you are not legally capable of entering into a binding contract under Applicable Law; or
• your access to the Services has been suspended or terminated by Bookord.

Bookord may revise these Terms from time to time. Where required by Applicable Law or where changes materially affect your rights or obligations, Bookord will provide reasonable notice before the revised Terms become effective. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the updated Terms, to the extent permitted by Applicable Law.

4. Eligibility and Account Registration

4.1 Eligibility

To use the Services, you must:

• be at least 18 years of age or have attained the age of majority under the Applicable Law of your jurisdiction;
• have the legal capacity to enter into a binding contract; and
• comply with these Terms and all Applicable Laws while using the Services.

If you are using the Services on behalf of a company, organisation or other legal entity, you represent and warrant that you are duly authorised to act on its behalf and bind it to these Terms.

Bookord reserves the right to refuse access to or use of the Services where it reasonably believes that a User does not meet the eligibility requirements set out in this Section.

4.2 Account Registration

Certain features of the Services may require you to create an Account.

When creating an Account, you agree to:

• provide accurate, complete and up-to-date information;
• promptly update your information if it changes;
• maintain the confidentiality of your login credentials; and
• ensure that your Account is used only by you, unless otherwise expressly permitted by Bookord.

You are responsible for all activities carried out through your Account.

4.3 Account Security

You must take reasonable steps to safeguard your Account credentials and prevent unauthorised access.

If you become aware of any unauthorised use of your Account or any security breach, you must notify Bookord promptly using the contact details provided in these Terms.

Bookord is not responsible for any loss arising from your failure to maintain the security of your Account, except where such loss results from Bookord’s negligence or breach of Applicable Law.

4.4 Suspension or Closure of Accounts

Bookord may suspend or terminate your Account in accordance with these Terms if:

• the information provided by you is false, inaccurate or misleading;
• your use of the Services violates these Terms or Applicable Law;
• your activities may compromise the security, integrity or operation of the Services; or
• Bookord is otherwise required or permitted to do so under Applicable Law.

Where reasonably practicable, Bookord will provide notice of such suspension or termination and, where appropriate, an opportunity to rectify the issue before taking action.

5. Description of the Services

5.1 Nature of the Services

Bookord is a technology platform that enables Users to discover, connect with and interact with independent Partners offering various products and services. Depending on the features made available, Users may:

• search for and view Partner profiles;
• book appointments with Partners;
• purchase products offered by Partners;
• communicate with Partners through the Services, including the AI Receptionist where available; and
• access other features and services introduced by Bookord from time to time.

Bookord may modify, improve, suspend or discontinue any part of the Services in accordance with these Terms.

5.2 Role of Bookord

Bookord provides the technology platform that facilitates interactions between Users and Partners. Unless expressly stated otherwise, Bookord does not own, manufacture, supply, sell or provide the products or services offered by Partners.

Each Partner is solely responsible for:

• the products and services it offers;
• the accuracy of the information it provides;
• pricing and availability;
• professional advice or services rendered;
• fulfilment of orders and appointments; and
• compliance with Applicable Law.

5.3 Independent Relationship

Partners operate independently and are not employees, agents, representatives, franchisees or joint venture partners of Bookord merely by using the Services.

Nothing contained in these Terms shall be construed as creating any partnership, agency, employment or fiduciary relationship between Bookord and any Partner.

5.4 Availability of the Services

Bookord strives to maintain the availability and reliability of the Services. However, the Services may occasionally be unavailable due to maintenance, upgrades, technical issues or circumstances beyond Bookord’s reasonable control.

Bookord does not guarantee uninterrupted or error-free operation of the Services.

5.5 Future Features

Bookord may introduce new products, services, features or functionality from time to time. Such features may be subject to additional terms or guidelines, which shall be deemed incorporated into these Terms to the extent applicable.

6. Booking Appointments

6.1 Booking Appointments

The Services enable Users to book appointments with Partners through the Bookord platform. All appointments are subject to the availability and confirmation of the relevant Partner.

A booking request submitted through the Services does not guarantee that an appointment has been confirmed. An appointment shall be deemed confirmed only after confirmation is communicated through the Services or by the relevant Partner.

6.2 Partner Responsibility

Each Partner is solely responsible for:

• accepting or declining appointment requests;
• managing its availability and schedule;
• providing accurate information regarding its services;
• delivering the booked services; and
• complying with all Applicable Laws, licences and professional obligations applicable to its business.

Bookord does not supervise or control the professional services provided by Partners.

6.3 User Responsibility

When making a booking, you agree to:

• provide accurate and complete information;
• arrive at the scheduled appointment on time;
• comply with any reasonable instructions or requirements communicated by the Partner; and
• promptly notify the Partner or Bookord, where applicable, if you need to cancel or reschedule your appointment.

6.4 Changes, Cancellation and Rescheduling

The availability, cancellation and rescheduling of appointments may be subject to the policies of the relevant Partner.

Where a Partner has specified cancellation or rescheduling terms, those terms shall apply in addition to these Terms.

Bookord may facilitate the cancellation or rescheduling process through the Services but is not responsible for a Partner’s decision regarding cancellations, rescheduling requests or applicable charges.

6.5 Missed Appointments

If you fail to attend a scheduled appointment without prior cancellation, the Partner may treat the appointment as a no-show and may apply its cancellation or no-show policy, where disclosed.

Bookord shall not be responsible for any consequences arising from a User’s failure to attend a confirmed appointment or a Partner’s application of its disclosed booking policies.

6.6 Booking Records

Bookord may maintain records of bookings made through the Services for operational, customer support, dispute resolution and legal compliance purposes, in accordance with the Privacy Notice and Applicable Law.

7. Purchasing Products

7.1 Product Orders

The Services enable Users to browse and purchase products offered by Partners through the Bookord platform.

All product listings, descriptions, prices and availability are provided by the respective Partners and may change from time to time.

Placing an Order through the Services constitutes an offer to purchase the selected product(s). An Order shall be deemed accepted only upon confirmation by the relevant Partner or as otherwise communicated through the Services.

7.2 Partner Responsibility

Each Partner is solely responsible for:

• the accuracy of product descriptions, specifications and images;
• product pricing and availability;
• packaging, delivery and fulfilment of Orders;
• compliance with Applicable Laws relating to the products offered;
• product quality, safety and statutory warranties; and
• handling returns, replacements and refunds, unless otherwise expressly stated.

Bookord does not manufacture, stock, inspect or independently verify products offered by Partners.

7.3 Pricing and Payment

Prices displayed on the Services are determined by the relevant Partner unless expressly stated otherwise.

Payments for products are made directly to the relevant Partner through the payment facilities made available on the Services. Bookord is not the seller, merchant of record or payment processor unless expressly stated otherwise. Bookord does not store your complete payment card details and is not responsible for the operation, availability or security of third-party payment systems.

7.4 Order Cancellation

Orders may be cancelled in accordance with the cancellation policy of the relevant Partner or any applicable policy displayed on the Services.

Once an Order has been accepted, cancellation may not be possible where the product has already been dispatched, prepared for delivery or where cancellation is otherwise restricted under Applicable Law or the Partner’s disclosed policies.

7.5 Returns and Refunds

Returns, replacements and refunds shall be governed by the applicable return or refund policy of the relevant Partner, unless Bookord expressly provides otherwise.

Where Bookord facilitates the return or refund process, it does so solely as a convenience to Users and does not assume responsibility for the Partner’s obligations.

7.6 Delivery

Delivery timelines displayed on the Services are estimates unless expressly stated otherwise.

Bookord is not responsible for delays caused by the Partner, delivery service providers, unforeseen circumstances or events beyond its reasonable control.

7.7 Product Disputes

Any dispute relating to the quality, condition, suitability, safety or performance of a product shall primarily be resolved between the User and the relevant Partner.

Bookord may, at its discretion, assist in facilitating communication between the parties but is not obligated to resolve such disputes or provide compensation unless required under Applicable Law.

8. AI Receptionist

8.1 AI Receptionist Services

Bookord may provide an AI-powered receptionist feature (“AI Receptionist”) to assist Users and Partners with functions such as answering calls, responding to enquiries, scheduling appointments, providing general information and facilitating communications.

The AI Receptionist is intended to improve convenience and efficiency and does not replace human judgment or professional advice.

8.2 Accuracy of Information

While Bookord endeavours to ensure that the AI Receptionist provides accurate and relevant information, AI-generated responses may occasionally be incomplete, inaccurate or outdated.

Users should independently verify important information, particularly where it relates to medical, legal, financial or other professional matters.

8.3 Call Recording and Processing

Where the AI Receptionist processes calls or voice interactions, such communications may be recorded, transcribed or analysed to provide the requested Services, improve functionality, maintain quality standards and comply with Applicable Law.

The collection and processing of such information shall be governed by the Privacy Notice.

8.4 User Responsibilities

You agree not to use the AI Receptionist:

• for any unlawful, fraudulent or abusive purpose;
• to transmit harmful, offensive or prohibited content;
• to interfere with or disrupt the operation of the AI Receptionist; or
• in any manner that violates these Terms or Applicable Law.

8.5 Availability

The AI Receptionist may not be available at all times and may be modified, suspended or discontinued by Bookord from time to time.

Bookord does not guarantee that the AI Receptionist will operate without interruption or error.

9. Partner Responsibilities

9.1 Independent Partners

Partners offering products or services through the Services operate as independent businesses. Each Partner is solely responsible for the products and services it offers and for complying with all Applicable Laws, licences, permits and professional obligations relevant to its business.

9.2 Information Provided by Partners

Partners are responsible for ensuring that the information they make available through the Services, including descriptions, pricing, availability, qualifications, business hours and contact details, is accurate, complete and kept reasonably up to date.

9.3 Products and Services

Partners are solely responsible for:

• the quality, safety and legality of their products and services;
• fulfilling confirmed bookings and accepted Orders;
• honouring applicable warranties, guarantees and consumer rights;
• complying with their stated cancellation, refund and return policies; and
• addressing complaints relating to the products or services they provide.

9.4 Communication with Users

Partners are expected to communicate with Users in a professional, courteous and timely manner and to provide any information reasonably necessary for the fulfilment of bookings or Orders.

9.5 Compliance

Partners are responsible for ensuring that their activities on the Services do not infringe the rights of any third party or violate any Applicable Law.

Where Bookord becomes aware of conduct that may violate these Terms or Applicable Law, Bookord may take appropriate action in accordance with these Terms, including suspending or restricting the Partner’s access to the Services.

9.6 Bookord’s Role

Bookord provides the technology platform that facilitates interactions between Users and Partners. Except where expressly stated otherwise, Bookord does not supervise, control or guarantee the products or services provided by Partners and is not a party to the contract between a User and a Partner.

10. User Responsibilities

10.1 Lawful Use

You agree to use the Services only for lawful purposes and in accordance with these Terms and all Applicable Laws.

You must not use the Services in any manner that may interfere with, disrupt or adversely affect the operation, security or integrity of the Services or the rights of any other person.

10.2 Account Information

You are responsible for ensuring that all information provided by you is accurate, complete and kept up to date.

You must promptly update your Account information if any material changes occur.

10.3 Prohibited Conduct

While using the Services, you must not:

• provide false, misleading or fraudulent information;
• impersonate any person or entity or misrepresent your identity;
• misuse the AI Receptionist or any other feature of the Services;
• upload, post or transmit any unlawful, defamatory, obscene, abusive or infringing content;
• interfere with the security, functionality or operation of the Services;
• introduce viruses, malware or other harmful code into the Services;
• attempt to gain unauthorised access to any part of the Services, Accounts or systems;
• use automated tools, bots or scripts to access or scrape the Services without Bookord’s prior written permission; or
• engage in any activity that violates these Terms or Applicable Law.

10.4 Interactions with Partners

You are responsible for the information you provide when making Bookings or placing Orders and for complying with the reasonable requirements of the relevant Partner.

You must treat Partners and their representatives with courtesy and respect and must not engage in abusive, threatening, discriminatory or unlawful behaviour while using the Services.

10.5 User Content

Where you submit reviews, ratings, comments or other User Content, you are responsible for ensuring that such content:

• is accurate to the best of your knowledge;
• does not infringe the rights of any third party;
• does not violate Applicable Law; and
• complies with these Terms.

Bookord reserves the right to remove or restrict User Content that violates these Terms or Applicable Law.

10.6 Responsibility for Your Use

You are responsible for your use of the Services and for any activity carried out through your Account.

Any loss or damage arising from your breach of these Terms may result in the suspension or termination of your Account and any other action available to Bookord under Applicable Law.

11. Pricing and Payments

11.1 Pricing

The prices displayed on the Services for products and services are determined by the relevant Partner unless expressly stated otherwise. Prices are subject to change at the discretion of the Partner and may vary from time to time.

Bookord endeavours to display pricing information accurately but does not guarantee that all pricing information will always be free from errors.

11.2 Payment

Payments for Bookings and Orders are made directly to the relevant Partner through the payment methods made available by the Partner or through integrated third-party payment service providers. Bookord acts solely as a technology platform facilitating such transactions and is not a party to the payment transaction between the User and the Partner.

By submitting a payment, you represent and warrant that you are authorised to use the selected payment method and that the payment information provided by you is accurate and complete.

11.3 Payment Processing

Where the Services facilitate online payments, such payments are processed by independent third-party payment service providers engaged by or on behalf of the relevant Partner. Bookord does not receive, hold or process payments on behalf of Partners unless expressly stated otherwise.

Bookord does not collect or store your complete payment card details and is not responsible for the operation, security or availability of third-party payment systems.

Your use of such payment services may also be subject to the terms and privacy policies of the relevant payment service provider.

11.4 Taxes

Unless otherwise stated, prices displayed on the Services are inclusive of applicable taxes.

Where any additional taxes, duties or government charges are applicable, such amounts shall be disclosed during the checkout process or otherwise communicated before the payment is completed, where reasonably practicable.

11.5 Payment Failure

If a payment cannot be successfully processed, the relevant Booking or Order may be cancelled, suspended or remain unconfirmed until successful payment is received.

Bookord and the relevant Partner reserve the right to refuse to process any Booking or Order where payment remains unsuccessful or is reasonably suspected to be fraudulent or unauthorised.

11.6 Refunds

Refunds are the responsibility of the relevant Partner and shall be governed by the Partner’s applicable refund policy or Applicable Law. Where Bookord facilitates communication regarding a refund, it does so solely as a convenience and does not assume responsibility for issuing or processing refunds.

11.7 Invoices and Receipts

Electronic invoices, receipts or payment confirmations issued by the relevant Partner or the applicable payment service provider may be made available through the Services or sent to the email address or mobile number associated with your Account, where applicable.

12. Cancellation and Refunds

12.1 Cancellation by Users

Users may cancel a Booking or Order in accordance with the cancellation policy of the relevant Partner or any cancellation policy displayed on the Services.

Cancellation requests submitted after the applicable cancellation period may not be accepted and may be subject to cancellation charges, where disclosed.

12.2 Cancellation by Partners

Partners may cancel or reschedule a Booking or Order due to reasons including unavailability, unforeseen circumstances, operational requirements or other legitimate reasons.

Where reasonably practicable, the Partner shall notify the User promptly of any cancellation or rescheduling.

12.3 Cancellation by Bookord

Bookord may cancel, suspend or refuse to process a Booking or Order where:

• payment cannot be successfully processed;
• fraudulent, unauthorised or suspicious activity is reasonably suspected;
• the Booking or Order violates these Terms or Applicable Law; or
• such action is reasonably necessary to protect the security or integrity of the Services.

Where appropriate, Bookord will inform the User of such action.

12.4 Refunds

Refunds, where applicable, shall be processed in accordance with:

• the applicable policy of the relevant Partner; or
• Applicable Law.

Refunds are the responsibility of the relevant Partner and shall be governed by the Partner’s applicable refund policy or Applicable Law. Where Bookord facilitates communication regarding a refund, it does so solely as a convenience and does not assume responsibility for issuing or processing refunds.

12.5 Non-Refundable Charges

Certain fees, charges or payments may be non-refundable where this is clearly disclosed before the Booking or Order is confirmed or where permitted under Applicable Law.

12.6 Disputes

If you believe that you have been incorrectly charged or are entitled to a refund, you should first contact the relevant Partner through the Services.

Bookord may assist in facilitating communication between the User and the Partner but is not obligated to determine the outcome of any dispute unless required under Applicable Law.

13. Promotions, Discounts and Offers

13.1 Availability of Promotions

Bookord or its Partners may, from time to time, offer promotions, discounts, coupons, promotional codes, loyalty programmes or other special offers (“Promotions”) through the Services.

Unless expressly stated otherwise, Promotions are voluntary and subject to availability.

13.2 Promotion Terms

Each Promotion may be subject to specific terms and conditions, including eligibility requirements, validity periods, usage limits and other restrictions.

Where additional terms apply to a Promotion, those terms shall supplement these Terms. In the event of any inconsistency, the Promotion-specific terms shall prevail only in relation to that Promotion.

13.3 Misuse of Promotions

Bookord reserves the right to refuse, suspend, cancel or recover the benefit of any Promotion where it reasonably believes that:

• a Promotion has been obtained through fraud, misrepresentation or abuse;
• multiple Accounts have been created to improperly obtain promotional benefits;
• the Promotion has been used in violation of its applicable terms; or
• such action is necessary to comply with Applicable Law.

13.4 Modification or Withdrawal

Unless prohibited by Applicable Law, Bookord may modify, suspend or withdraw any Promotion at any time.

Such modification or withdrawal shall not affect Promotions that have already been validly redeemed, unless cancellation is necessary due to fraud, misuse or legal requirements.

13.5 No Cash Alternative

Promotions have no cash value, are non-transferable and may not be exchanged for cash or any other benefit unless expressly stated otherwise by Bookord.

14. Intellectual Property

14.1 Ownership

The Services, including their design, layout, software, text, graphics, logos, trademarks, databases, technology and other Content, are owned by or licensed to Bookord and are protected under Applicable Laws relating to intellectual property and proprietary rights.

Nothing in these Terms transfers any intellectual property rights from Bookord to you.

14.2 Limited Licence

Subject to your compliance with these Terms, Bookord grants you a limited, non-exclusive, non-transferable and revocable licence to access and use the Services solely for your personal or internal business use, as applicable.

This licence does not permit you to copy, modify, distribute, sell, sublicense, reverse engineer or otherwise exploit any part of the Services except as expressly permitted by Applicable Law or with Bookord’s prior written consent.

14.3 Trademarks

The Bookord name, logo and all related names, logos, product names, service names and branding displayed on the Services are the property of Bookord or their respective owners.

You must not use any such trademarks without the prior written permission of the respective owner.

14.4 Feedback

If you provide Bookord with any suggestions, ideas, feedback or recommendations regarding the Services, you agree that Bookord may use, modify and implement such feedback without any obligation to compensate you or attribute it to you.

14.5 Reporting Infringement

If you believe that any Content available through the Services infringes your intellectual property rights, you may notify Bookord using the contact details provided in these Terms.

Bookord may investigate such complaints and take appropriate action in accordance with Applicable Law.

15. User Content, Reviews and Feedback

15.1 User Content

The Services may allow you to submit reviews, ratings, comments, feedback, photographs or other content (“User Content”).

You remain the owner of your User Content. However, by submitting User Content through the Services, you grant Bookord a worldwide, non-exclusive, royalty-free licence to use, reproduce, display, publish, store and otherwise process such User Content for the purpose of operating, improving, promoting and providing the Services, subject to the Privacy Notice and Applicable Law.

15.2 Your Responsibility

You are solely responsible for the User Content you submit.

You represent and warrant that your User Content:

• is accurate to the best of your knowledge;
• does not infringe the intellectual property or other rights of any third party;
• is not unlawful, defamatory, obscene, abusive, discriminatory or misleading; and
• complies with these Terms and Applicable Law.

15.3 Reviews and Ratings

Reviews and ratings should reflect your genuine experience with a Partner or the Services.

You must not submit fake, misleading or manipulated reviews or attempt to influence reviews through fraud, coercion or other improper means.

15.4 Moderation

Bookord may, but is not obligated to, review, monitor, remove, restrict or refuse to publish any User Content that Bookord reasonably believes violates these Terms, Applicable Law or the rights of any person.

Bookord’s decision regarding the moderation or removal of User Content shall be final, subject to Applicable Law.

15.5 Feedback

If you voluntarily provide suggestions, ideas or feedback regarding the Services, Bookord may use such feedback to improve the Services without any obligation to compensate you.

16. Third-Party Services and Links

16.1 Third-Party Services

The Services may integrate with or provide access to third-party products, services, software, websites or applications (“Third-Party Services”) to enhance your experience.

Your use of any Third-Party Service is subject to the terms, conditions and privacy policies of the relevant third party.

16.2 Third-Party Links

The Services may contain links to third-party websites or resources for your convenience.

Bookord does not own, operate or control such third-party websites and is not responsible for their content, availability, security or privacy practices.

Your access to and use of third-party websites is at your own discretion and risk.

16.3 No Endorsement

The availability of any Third-Party Service or link through the Services does not constitute an endorsement, recommendation or approval by Bookord of that third party or its products or services.

16.4 Third-Party Obligations

Any transaction, communication or interaction between you and a third party, including payment service providers, delivery partners or other service providers, is solely between you and the relevant third party unless expressly stated otherwise.

Bookord shall not be responsible for any loss or damage arising from your dealings with Third-Party Services, except where such liability cannot be excluded under Applicable Law.

17. Suspension and Termination

17.1 Suspension or Termination by Bookord

Bookord may suspend, restrict or terminate your access to all or part of the Services where it reasonably believes that:

• you have breached these Terms;
• you have provided false, inaccurate or misleading information;
• your use of the Services is fraudulent, unlawful or may harm Bookord, its Partners, other Users or any third party;
• your actions compromise or threaten the security, integrity or operation of the Services; or
• Bookord is required or permitted to do so under Applicable Law or by a competent authority.

Where reasonably practicable, Bookord will notify you of such suspension or termination and, where appropriate, provide an opportunity to remedy the breach.

17.2 Termination by You

You may stop using the Services at any time.

Where you have created an Account, you may request its closure by following the process made available through the Services or by contacting Bookord.

Termination of your Account shall not affect any rights or obligations that have accrued prior to the date of termination.

17.3 Effect of Termination

Upon suspension or termination:

• your right to access or use the affected Services may immediately cease;
• any pending Bookings or Orders may be cancelled or otherwise dealt with in accordance with these Terms and Applicable Law;
• Bookord may retain information where required or permitted under Applicable Law or as described in the Privacy Notice; and
• provisions of these Terms that by their nature are intended to survive termination shall continue to remain in effect.

17.4 Reinstatement

Where an Account has been suspended, Bookord may, at its sole discretion, reinstate access if the reason for the suspension has been resolved and reinstatement is considered appropriate.

18. Disclaimer of Warranties

18.1 Services Provided “As Available”

The Services are provided on an “as available” and “as is” basis, to the extent permitted by Applicable Law.

While Bookord endeavours to provide reliable and high-quality Services, it does not guarantee that the Services will always be uninterrupted, secure, error-free or free from viruses or other harmful components.

18.2 Partner Products and Services

Bookord operates solely as a technology platform that enables Users and Partners to connect, communicate, make Bookings and place Orders. Unless expressly stated otherwise, Bookord is not the seller, supplier, service provider, merchant or agent of any Partner.

Users are encouraged to exercise their own judgment before purchasing products or booking services through the Platform.

18.3 Information Available Through the Services

Information made available through the Services, including descriptions, prices, availability, reviews, ratings and other content, may be provided by Partners, Users or other third parties.

While Bookord endeavours to maintain accurate information, it does not warrant that all information available through the Services is complete, accurate or up to date.

18.4 AI Receptionist

The AI Receptionist is intended to assist Users and Partners by facilitating communications and responding to general enquiries.

AI-generated responses may occasionally be inaccurate, incomplete or inappropriate and should not be relied upon as professional, medical, legal, financial or other specialised advice.

18.5 Third-Party Services

Bookord does not control or guarantee the availability, security or performance of Third-Party Services that may be accessible through the Services.

Your use of Third-Party Services is at your own discretion and is subject to the terms and policies of the relevant third party.

18.6 Statutory Rights

Nothing in these Terms excludes, restricts or limits any rights or remedies that cannot lawfully be excluded or limited under Applicable Law.

19. Limitation of Liability

19.1 Scope of Liability

To the fullest extent permitted by Applicable Law, Bookord shall not be liable for any indirect, incidental, special, consequential or punitive loss or damage, including loss of profits, revenue, business opportunities, goodwill or data, arising out of or in connection with your use of, or inability to use, the Services.

19.2 Partner Products and Services

Bookord is not responsible for the quality, safety, legality, suitability or performance of any products or services provided by Partners.

Any claim relating to a Partner’s products or services should, in the first instance, be addressed directly with the relevant Partner.

Nothing in this Section affects any liability that Bookord may have under Applicable Law for its own acts or omissions.

19.3 Third-Party Services

Bookord shall not be liable for any loss or damage arising from your use of Third-Party Services, payment service providers or external websites that are not owned or controlled by Bookord, except where such liability cannot be excluded under Applicable Law.

19.4 AI Receptionist

Bookord shall not be liable for decisions made by you or any other person based solely on information generated by the AI Receptionist.

Users remain responsible for independently verifying information where appropriate before acting upon it.

19.5 Maximum Liability

To the fullest extent permitted by Applicable Law, Bookord’s liability shall be limited to losses directly attributable to its own acts or omissions.

19.6 Exceptions

Nothing in these Terms excludes or limits liability for:

• fraud or fraudulent misrepresentation;
• death or personal injury caused by negligence, where such liability cannot be excluded under Applicable Law; or
• any other liability that cannot lawfully be excluded or limited under Applicable Law.

20. Privacy

Your privacy is important to Bookord.

Our collection, use, storage, disclosure and protection of your Personal Information are governed by our Privacy Notice, which forms an integral part of these Terms. By accessing or using the Services, you acknowledge that you have read and understood the Privacy Notice.

You agree to provide accurate and up-to-date Personal Information where required for the provision of the Services and acknowledge that Bookord may process such information in accordance with the Privacy Notice and Applicable Law.

Where the Services involve interactions with Partners, certain Personal Information may be shared with the relevant Partner to facilitate Bookings, Orders or other Services, as described in the Privacy Notice.

If you have any questions regarding the processing of your Personal Information or wish to exercise your privacy rights, you may contact Bookord using the details provided in the Privacy Notice.

21. Changes to these Terms

Bookord may revise these Terms from time to time to reflect changes in the Services, business operations, technology, Applicable Law or for other legitimate business reasons.

Where required by Applicable Law or where a change materially affects your rights or obligations, Bookord will provide reasonable notice before the revised Terms become effective. Such notice may be provided through the Services, by email or by any other reasonable means.

The “Last Updated” date at the beginning of these Terms will indicate when these Terms were most recently revised.

Your continued access to or use of the Services after the revised Terms become effective constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must discontinue your use of the Services.

22. Governing Law and Dispute Resolution

22.1 Governing Law

These Terms and any dispute, claim or controversy arising out of or relating to these Terms or your use of the Services shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

22.2 Resolution of Disputes

If you have any concern or dispute relating to the Services, you are encouraged to first contact Bookord using the contact details provided in these Terms. Bookord will make reasonable efforts to resolve the matter amicably.

If the dispute cannot be resolved amicably, either party may pursue such remedies as are available under Applicable Law.

22.3 Jurisdiction

Subject to Applicable Law, the courts at Lucknow, India, shall have exclusive jurisdiction over all disputes arising out of or relating to these Terms or the Services.

Nothing in these Terms restricts any statutory rights or remedies available to consumers under Applicable Law.

23. Contact Information

If you have any questions about these Terms, the Services, your Account, or any other matter relating to Bookord, you may contact us using the details below:

Bookord

Email:

Website:

Registered Office:

Bookord will make reasonable efforts to respond to enquiries within a reasonable time.

Nothing in this Section limits any rights or remedies available under Applicable Law.

24. General Provisions

24.1 Entire Agreement

These Terms, together with the Privacy Notice and any additional terms expressly incorporated by reference, constitute the entire agreement between you and Bookord regarding your use of the Services and supersede all prior understandings relating to the same subject matter.

24.2 Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable by a court or other competent authority, that provision shall, to the extent necessary, be deemed severed from these Terms without affecting the validity or enforceability of the remaining provisions.

24.3 Waiver

Any failure or delay by Bookord in exercising any right or remedy under these Terms shall not constitute a waiver of that right or remedy.

Any waiver shall be effective only if made in writing and shall apply only to the specific matter for which it is given.

24.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without Bookord’s prior written consent.

Bookord may assign or transfer its rights or obligations under these Terms to an affiliate, successor or purchaser of its business, provided that such assignment does not materially reduce your rights under these Terms.

24.5 No Partnership or Agency

Nothing in these Terms creates any partnership, joint venture, agency, employment or fiduciary relationship between Bookord and any User or Partner.

24.6 Electronic Communications

You agree that Bookord may send notices, updates and other communications electronically, including through email, the Services, SMS, push notifications or any other electronic means permitted under Applicable Law.

24.7 Survival

Any provisions of these Terms which by their nature are intended to survive termination, including those relating to intellectual property, limitation of liability, dispute resolution, privacy, payments and accrued rights, shall continue to remain in effect after termination of your use of the Services.

25. Effective Date/ Last Updated

Effective Date: 5 August 2026

Last Updated: 5 August 2026

By continuing to access or use the Services on or after the Effective Date, you acknowledge that you have read, understood and agree to be bound by these Terms.